Frequently Asked Questions
Following are some typical questions:
- My elephant lube has almost run out and I can’t find more anywhere! Help! I love this stuff! Do you still make it?
- Where can I find your products?
- Do you sell Mad Gab's internationally?
- How long will it take to receive my order?
- What is the shelf life of your products?
- My elephant lube has almost run out and I can’t find more anywhere! Help! I love this stuff! Do you still make it?
We have good news and bad news. Though we no longer call our product Elephant Lube, or use that packaging, we do use the same formula in our Moose Balms and Hand Preservers. Just pick your favorite scent and go from there!
- Where can I find your products?
You have two choices:
- 1. See our Store Locator page for a list of stores selling Mad Gab’s or
- 2. Order Mad Gab’s online and have it delivered to your doorstep!
- Do you sell Mad Gab's internationally?
Yes, we sell Mad Gab's in a number of countries and our distributors are listed below. Details about which stores carry Mad Gab's can be acquired by contacting the distributor.
Canada
Tall Ships Trading
1712 Waverley Rd.
Waverley, Nova Scotia B2R 1Y3
902.861.1703
Philippines
Rustans Makati
Ayala Center, Ayala Ave.
Makati City
632 895 7140
Email: ctarriola@rustans.com.ph
Rustan’s Tower
Shangre-La-Plaza
Cor. EDSA & Shaw Blvd
Mandalyuong City
632 895 7140
Email: ctarriola@rustans.com.ph
Rustan’s Gateway
Gateway Mall
Araneta Center
Cubao, Quezon City
632 895 7140
Email: ctarriola@rustans.com.ph
Rustan’s Robinson’s Place Manila
Padre Faura Wing
Robinson’s Place, Malate
632 895 7140
Email: ctarriola@rustans.com.ph
Rustan’s CEBU
Cebu Ayala Center
Cebu
632 895 7140
Email: ctarriola@rustans.com.ph
Singapore
Company INI Marketing LLP
Contact Ms Melissa Ong
Kent Ridge PO Box 1055
Singapore 911102
Republic of Singapore
Phone +65 67743135
Email enquiry@lamande.com.sg
Website www.lamande.com.sg
Japan
Sony Plaza Stores
- How long will it take to receive my order?
Typically your order will ship within one week that you place it. There are times it can be faster or slower, depending on how busy we are. Add to that the shipping time to your house, which is longer the farther you get from Maine. We say 2 weeks to be safe.
- What is the shelf life of your products?
Our products have a minimum shelf life of 2 years. Shelf life is affected by cold and heat, so if you let your lip balm stay in your car and freeze and melt with the seasons, you will have a shorter shelf life.